Privacy Policy

Effective Date: 22.08.2024

Sattva Stores (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or purchase from our website, Sattvastores.com (the “Site”), or otherwise interact with us (collectively, the “Services”). This policy applies to all users of the Services, including customers, website visitors, and anyone whose information we collect.

Please review this Privacy Policy carefully. By using our Services, you agree to the collection, use, and disclosure of your information as outlined here. If you do not agree with this Privacy Policy, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our Site, update the “Last updated” date, and take other steps required by applicable law.

2. How We Collect and Use Your Personal Information

We collect and have collected personal information about you from various sources. The types of information we collect depend on how you interact with our Services.

Information We Collect Directly from You

• Basic Contact Details: Name, address, phone number, email.
• Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number.
• Account Information: Username, password, security questions.
• Shopping Information: Items viewed, added to cart or wishlist.
• Customer Support Information: Information you provide when communicating with us, such as messages sent through our Services.

You may choose not to provide certain information, but this may limit your ability to use certain features of our Services.

Information Collected through Cookies

We use cookies, pixels, and similar technologies to collect “Usage Data” about your interactions with our Site. This data may include device and browser information, network connection details, IP address, and other usage details.

Information from Third Parties

We may obtain information about you from third parties, including:

• Service Providers: Companies that support our Site and Services, like Shopify, and payment processors who handle transactions.
• Tracking Technologies: Third parties may use tracking technologies to collect information about your interactions with our Site and advertisements.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

• Providing Products and Services: To process orders, manage accounts, handle shipping, and communicate with you about your transactions.
• Marketing and Advertising: To send promotional communications and tailor advertisements to your interests.
• Security and Fraud Prevention: To detect and prevent fraud or other malicious activities.
• Customer Communication: To provide support and improve our Services.

4. Cookies

We use cookies to enhance your experience on our Site. For detailed information about the cookies we use, please visit Shopify’s cookie policy. You can adjust your browser settings to remove or reject cookies, but this may affect the functionality of our Services.

5. How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

• Service Providers: Vendors who perform services on our behalf, such as payment processors and IT management.
• Business Partners: Partners, including Shopify, who assist with business operations and marketing.
• Legal and Business Transactions: To comply with legal obligations or during business transactions such as mergers.

6. User-Generated Content

If you post reviews or other content publicly through our Services, this information is accessible by others. We are not responsible for the privacy or security of this information once it is made public.

7. Third Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.

8. Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to request deletion.

9. Security and Retention of Your Information

We strive to protect your information but cannot guarantee complete security. We retain your information as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.

10. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as:

• Access: Request information about the personal data we hold about you.
• Delete: Request deletion of your personal data.
• Correct: Request correction of inaccurate data.
• Portability: Request a copy of your data or transfer it to another entity.
• Opt-Out: Opt out of the sale or sharing of your data or targeted advertising.
• Limit Use: Request limitations on the use of sensitive personal data.

To exercise these rights, please contact us. We may need to verify your identity before processing your request.

11. Complaints

If you have complaints about our handling of your personal information, please contact us. If you’re dissatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

12. International Users

Your personal information may be transferred, stored, and processed outside your home country. We use recognized mechanisms like Standard Contractual Clauses for data transfers outside Europe.